Internal Communications Manager – Remote TrueCar, Inc. Santa Monica, CA Remote
Job Description
About the Job:
The Internal Communications role is essential to TrueCar’s success in telling our story across our business and internal employee (TrueCar Crew) audiences. This role plays a critical role in developing engaging, creative and inclusive communication strategies for internal audiences. Working with cross-functional leaders, you will strategize and produce effective storytelling methods to amplify our culture and strategic vision, championing connections and shared understanding as well as driving business results. You will craft intentional messages to support executive communications, celebrate initiatives, product launches, internal business activations and updates, as well as help guide in times of change and transformation. This position reports into the VP of Corporate Communications within the Consumer Team.
What you’ll do:
Develop an effective internal communications strategy that incorporates best practices. Provide strategic direction, message development, and communication planning/implementation to increase the understanding of company vision, direction and business strategy
Conduct regular check-ins or attend meetings with business leaders and stakeholders to understand required communications support and provide counsel and recommendations.
Plan and create content and manage execution of monthly Town Halls (Pulse & Progress)
Write, edit, and distribute content, including weekly leadership update, to apprise TrueCar Crew of progress against key metrics
Work with leaders and teams to manage and develop TrueCar’s company-wide communication messages, calendar, programs and enterprise channels to ensure message consistency and grow engagement. Issue quarterly pulse survey to gauge employee sentiment
Specifically partner with the People team to coordinate and drive effective employee communications
In conjunction with stakeholders, lead development of a company-wide intranet that serves as a document library that is easily navigable, and contains relevant information to help crew members perform in their roles
Review and analyze key metrics to determine effectiveness of communications messages and channels
Manage internal communications during a crisis; propose intentional strategies based on the particular scenario, craft communications accordingly and execute quickly
Advise and coach spokespersons to enhance impact; prepare senior management for internal engagements
Support corporate communications for all financial events, including: quarterly earnings, annual shareholder meeting, investor days, annual report, disclosures and filings
Build strong relationships with leaders and teams throughout TrueCar
Measure effectiveness and impact of communications channels and programs and adapt as necessary to deliver goals
Coordinate with the PR team on release schedule for internal sharing/distribution
Manage/assist with corporate events as needed.
What you’ll need:
7-10 years of corporate/internal communications experience, in-house preferred
Strong business acumen and ability to translate strategy into effective, relevant messaging for internal audience
Demonstrated ability to effectively interact with and coach senior leaders
Excellent communication skills, particularly writing skills
Knowledge of available internal communications tools: Google Suite, Slack, Bananatag, Zoom
Ability to work independently and drive for results
An ambassador for the TrueCar brand with a natural ability to build relationships
An empathetic people-centered mentality
Exceptional teamwork and collaboration skills with the ability to partner effectively across functions
Excellent project management skills; comfortable working in a fast-paced environment; ability to manage several initiatives at once
Grace under fire: Performs well under pressure and consistently meets deadlines
Demonstrated ability to present complex ideas, strategies and results at the senior executive level
Understanding of communications measurement.
