Remote-Program Coordinator, Integrated Service Delivery, Needed at HIAS Organization for Maryland Location
Job Description
Program Coordinator, Integrated Service Delivery
Department: Resettlement & Integration
Location: Remote, RM
POSITION SUMMARY:
HIAS seeks a Program Coordinator, Integrated Service Delivery to join the Economic Integration team to assist and provide remote program oversight to affiliates that are implementing bundled services to advance resettled refugee families toward economic integration and financial well-being. They will provide training and technical assistance to HIAS affiliates in the field to support refugees in increasing financial and digital literacy skills, establishing savings and credit profiles and assisting and/or connecting to career resources.
Note, this is a full-time, temporary position that ends on April 28, 2023. The position is based in Silver Spring, Maryland or remote in the U.S.
ESSENTIAL FUNCTIONS:
Manages the launch of the Integrated Service Delivery (ISD) model within the livelihoods sphere of work in specified HIAS affiliates.
Creates the documentation and communication infrastructure to support implementation, including the development of standards/guidelines and case management suite to support client interface, review of affiliate reports for outcomes achievement and concerns, on-site monitoring and regular written and oral communication with affiliate management and staff.
Provides training to affiliates on fulfilling the requirements of the ISD program by developing and conducting regular remote and in-person, group and site-specific trainings.
Contributes to program design and partnership for the benefit of affiliate partners so they can strengthen and expand economic integration programming within their refugee resettlement programs.
Develops and compiles (in collaboration with affiliates, other HIAS program staff and partners) outreach, educational, informational, monitoring, training and other program materials for use in ongoing program activities.
Prepares periodic written reports for funder.
Conducts project assessment with the local affiliate partners to identify effectiveness of program, services and resources for analysis.
QUALIFICATIONS & REQUIREMENTS:
Undergraduate degree required.
2-3 years of relevant experience.
Experience working with refugees, immigrants, other diverse cultures and/or low-income populations.
Thorough understanding of banking services and products, as well as credit reports and scores.
Knowledge of bundled service delivery or financial coaching industry preferred.
Previous work on donor-funded programs preferred; knowledge of or experience with U.S. Refugee Admissions Program preferred.
Experience with data analysis, research and monitoring preferred.
Excellent oral and written communication skills.
Good proficiency in Microsoft Word, Excel and PowerPoint.
Highly organized and detail-oriented, with ability to meet strict deadlines.
Strong troubleshooting, communication, analytical and organizational skills.
Ability to work independently as well as in a team environment to meet project deadlines.
Strong organizational skills including multi-tasking, prioritizing, planning and effective time management.
Ability to travel domestically for up to 6 monitoring trips.
HIRING PROCESS:
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a HIAS recruiter.
Step 3: Video interview with the hiring manager.
Step 4: Video interview with a panel of HIAS employees.
Step 5: Online reference check with SkillSurvey.
Step 6: Offer and background check with Shield Screening.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.
ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
Welcome • Acogimiento • Hospitalité • Hachnasat Orchim
We Welcome the Stranger
Justice • Justicia • Justice • Tzedek
We Pursue Justice
Empathy • Empatía • Empathie • Chesed
We Approach our Clients with Empathy
Partnership • Compañerismo • Coopération • Chevruta
We Believe in Changing the World through Partnership
Courage • Coraje • Courage • Ometz
We Act with Courage to Build a Better World
Resilience • Resiliencia • Résilience • Ruach
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY:
HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.