Remote-Senior, HR Documentation Specialist
Job Description
If you have a passion for collaboration across geographies, creative writing, and implementing and maintaining best practices, this role may be a perfect fit for you. We are a Global People Operations team focused on providing a service to our internal and external customers allowing them to simplify and scale in an efficient and effective way to deliver results.
What this role is:
In this newly created role, you will be responsible for being the expert of global HR documentation. Your knowledge of documentation and policy best practices and human resources is critical for identifying and building a program to align and create documentation on global level and provide support to those at the regional and local levels. The subject matter expert for implementing a robust and scalable documentation management process for creating, maintaining, and sharing HR documentation in a consistent and simply way.
This opportunity is globally focused and partners with our international teams to identify opportunities for alignment at a global level, suggest ways to simplify and define best practices and templates. You will be critical in the change management efforts to ensure our documentation practices are effective and aligned with the pace of our global organization.
What you’ll bring to the table:
We want you to have a keen eye for details, enjoy partnering with the subject matter experts (SMEs) and external experts to craft new global policies and procedures. Coordinate with regional and local SMEs to build a consistent documentation framework to apply across the organization. Focus to ensure existing documents are maintained and reviewed on a periodic basis to stay aligned with current compliance and business practices.
The HR team operates under the philosophy of One team with a passion for working on projects to elevate employee experience and DE&I initiatives.
Some details about what you will do:
Lead global HR documentation projects such as creating and aligning handbooks, policies and procedures at a global level. You’ll need a global mindset to partner across different functions and geographies to gain alignment and understanding of local nuance.
Collaborate and coordinate with our HR functional areas to provide the framework they need for the creation or consolidation of documents, including ones with our HRIS team
Create and update the content database of our internal and external HR document library. You’ll work with our HR Tech Team Lead and across the HR function to ensure the information is correct and accessible.
Maintaining and managing the DMS to ensure workflows follow internal best practices and governance, appropriate system access and working with others to train and be the system SME.
Act as the single point of contact with internal stakeholders and external vendors and consultants related to global HR documentation.
Design, update and ensure the integrity of our global HR Knowledge Base and champion a scalable and simplistic culture to provide an exceptional experience.
Requirements:
5+ years of HR experience preferably in a HR generalist, HR documentation, and/or HR communications roles.
2+ years of experience crafting global policy, procedure, or other documentation.
Well versed in best HR practices and latest trends.
Excellent skills in the areas of interpersonal communication, analysis, critical thinking, and attention to detail.
Innovative problem solver with excellent critical thinking skills.
Ability to work autonomously with general guidance.
Expert using Word, Excel and Adobe. Added plus if experienced in implementing a document management system.
Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.