Knowledge Management Manager Versapay United States Remote
Job Description
About Versapay 🚀
Versapay is focused on transforming accounts receivable efficiencies and accelerating companies’ cash flow by connecting AR teams with their customers over the cloud. Through the Versapay Network we make billing and payments easy for buyers and sellers, reducing costs and eliminating paper, checks, and manual business processes. Check out how our product works here !
Since Versapay’s inception in 2006, the company has grown into a global network of 8,000+ clients and 500,000+ users driving $10 billion in payment volume annually. Versapay goes beyond simply automating back-office AR processes to deliver customer-driven experiences. The results? Our clients benefit from improved payment times and stronger customer relationships. Over 80% of our clients’ customers are embracing the online services available through the platform.
Think you might be the next Veep to join? Read on!!
Our Values
⭐️ We obsess over our customers.
⭐️ We help each other.
⭐️ We embrace diversity.
⭐️ We find better ways.
⭐️ We get things done.
⭐️ We own it.
How you’ll make a huge impact here – and on your career:
As a Knowledge Management Manager on the Learning and Development Team, you will responsible for designing, developing and maintaining engaging and impactful training content for our Veeps! In this role, you will partner with business units to manage the roadmap for our Knowledge Management team ensuring that every Veep can quickly find, understand & digest the content, and if necessary, share the information with across our customer base. You will have the opportunity to cross collaborate with all levels of the organization, making content accessible at the right time and to the right audience. Come join our team in delivering highly visible knowledge management solutions that deliver direct value to every Veep!
This is an excellent opportunity for a highly creative person with a passion for activating and developing talent through learning. You not only take pride in a career history of owning the entire Knowledge Management roadmap and system creation, but drive continuous improvement with the vision, energy, and passion to generate new ideas and models to drive business results and best in class customer experience! You succeed in ambiguity – you can take limited information and translate knowledge opportunities to enhance organizational efficiency and effectiveness. You have the unique ability to enjoy the detail work while understanding and driving the “Big Picture”.
Reporting to the Manager of Learning and Development, you will own the knowledge management strategy, through article record types, content taxonomy, categories, and topics while managing the the KM solution by measuring usage and adoption, curating and updating content and approach to promote knowledge retention, knowledge sharing, and a collaborative work environment.
You will work in a team environment with internal stakeholders and subject matter experts to development of the overall content management strategy for the entire organization by partnering with cross-functional teams. Managing content guidelines ensures content is on brand and accurate while expanding KM through new processes to collect, review, and publish content.
What You’ll Do
KM programs: Develop and promote a Knowledge Management program, processes, and workflows to facilitate the capture internal knowledge throughout the lifecycle of information
KM design: Lead the design, development, and implementation of various Knowledge Management (KM) strategies. Create and guide both top-down and crowdsourced knowledge capture and documentation
Documentation: Interview cross-departmental subject matter experts to gather information for planning and creating technical documentation related to the support of new features and/or existing products
Enablement: Work closely with training team to provide and update content to onboarding and ongoing training curricula
Content lifecycle management: Ensure accuracy and accessibility to ensure visibility standards are in place. KM creation processes for drafting, SME reviewing, and publishing.
Search optimization: Knowledge article tagging in line with enterprise taxonomy. Optimizes search functionality and, when necessary, incorporate search optimization for VEEP consumption.
What You’ll Bring To The Team
KM expertise: You have 5 years’ experience in a similar or relevant role, developing, and executing learning, product, and knowledge management programs for a high growth tech start up or scale up, SaaS or Payment Industry experience preferred. Experience using tools such as Salesforce, Lessonly, Seismic or other similar tech is a bonus.
Project management: Experience in managing large and complex projects and programs, change management, and working across functions and with multiple stakeholders
Strategic thinking: Applies an outcomes focused mind set to determine an effective L&D strategy and knowledge management program
Follow through: High motivation, drive and strong prioritization. Can work independently to bring all assigned work to completion with speed and accuracy.
Collaboration: Assertive with humility—able to lead change in a positive way. Maintains high standards for verbal and written communication, and always professional under pressure whether engaging with clients or colleagues.
Agility: Highly adaptive in the face of ambiguous and complex problems, taking a flexible and open-minded approach to new challenges. Able to seamlessly alternate between various tasks and roll with the punches when things change.
All Of Our Veeps Live Out Our Core Values
We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.
Due to COVID-19 Guidelines, this role is 100% remote / work from home until further notice. All interviews will be conducted using Zoom.
