Business Operations Senior Specialist [REMOTE] Southern California Edison (SCE) Covina, CA Remote
Job Description
Job Description
Join the Clean Energy Revolution
Become a Business Operations Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you will partner with the Senior Manager, Customer Billing System & Analysis Advisors, and other peer Senior Specialists within the Organizational Analysis & Project Implementation (OA&PI) team to provide Usage and Billing project implementation, issue resolution support, and consultation services to the Revenue Services Organization (RSO) and its business partners. Support provided by this position is critical towards ensuring regulatory compliance, timely and accurate billing, and the Organization’s ability to successfully achieve strategic objectives, goals, and operational efficiency initiatives. As a member of the OA&PI team, this position will provide the opportunity to work in a fast-paced environment, collaborating with business partners across the company, while gaining subject matter expertise knowledge and experience with SCE tariffs, rates, demand response programs, usage and billing calculations, and the various support activities required to implement and test system changes that have a direct impact on customer billing.
As a Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
A day in the life – Get ready to think big, work smart and shine bright!
Responsibilities
While providing this level of support, the typical responsibilities and/or expectations for this position include the ability to
This position will act as a Usage and Billing calculation subject matter expert, representing the organization while collaborating with business partners from Information Technology and various organizations within Customer Service. Collaboration will take place during business requirement and review sessions, development of operational processes, testing activities, production validations, and triage calls for the implementation of regulatory and compliance projects and operational efficiency initiatives. This position will also support operations with ad-hoc Usage & Billing requests to resolve identified billing calculation issues.
Review business requirements to evaluate constraints and alternatives, identify potential integration risks, determine feasibility of automation, identify and address operational impacts
Frame issues inclusive of formalized alternative recommendations that leverage best practices, lessons learned, and/or well-designed strategic ideas that may be unprecedented in nature
Present findings and recommendations and consult with partners and various levels of leadership
Design, develop, implement, and operationalize complex manual billing solutions to facilitate customer billing processes that are currently not supported by existing systems
Use developed tools, scripts, robotic automation, and existing SAP functionality to address operational inefficiencies and support operational processes
Perform system testing and production bill calculations to ensure the accuracy of customer billing
Create and maintain SOX Control documentation
Qualifications
The Essentials
Five (5) or more years of experience supporting the implementation of projects and analyzing and interpreting data to resolve issues
Proficiency using Microsoft Excel
The Preferred
Experience interpreting tariff applicability, eligibility, rate calculations, and/or special conditions
Experience reviewing business requirements and assessing operational impacts
Experience performing system testing
Experience framing and presenting technical issues, including recommended solutions to partners and various levels of leadership
Experience working with Usage and Billing systems
Experience working with SAP applications
You should know
Work Mode: The position’s work mode is remote. Employee is able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage.
Visit our Candidate Resources page to get important information related to benefits/perks, testing, candidate tips, hiring process, and more!
There may be up to two positions available
There may be an assessment as part of the interview process
Testing
This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Please access our Information Guides, to reference Edison Individual Contributor Workstyles test 8203. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
About SCE
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
