Family Wellbeing Supervisor

Job Description

Job Overview: The IRC in Richmond is looking for a driven and dynamic Family Wellbeing Supervisor for our growing office. This key role is responsible for managing and improving the provision of direct services to IRC participants, focusing on supporting the wellbeing, health, and mental health of all client family members. The Family Wellbeing Supervisor is tasked with managing a team, planning and implementing programming, coordinating core service delivery, ensuring program goals are met, as well as budgetary, compliance and reporting responsibilities.

Major Responsibilities

Responsibilities include, but are not limited to:

Staff Management
Provide leadership, development support, and supervision to direct service staff by leading team meetings, providing individual supervision, coaching and goal setting, managing workload and prioritizing tasks, and helping staff troubleshoot challenges.
Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.
Client Services
Actively participate and oversee the implementation and management of programs to ensure all program requirements and IRC standards of care are met.
Maintain close communication with staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
Provide oversight of active caseload, maintaining close communication with resettlement and employment staff regarding challenging cases.
Compliance Documentation
Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
Produce high-quality program reports for IRC headquarters and funders in a timely manner.
Assist in grant writing activities and development of new program opportunities.
Partnership Building
Represent IRC’s Family Wellbeing programs in the local community; develop and maintain strategic partnerships with community organizations such as local departments of social services; medical and mental health providers, such as Richmond Henrico Health Department, Daily Planet Health Services, Richmond Behavioral Authority, Henrico Area Mental Health and Developmental Services; and agencies serving women and children, with the goal of connecting clients with needed benefits and services.
Provide guidance and oversight to Anti-Trafficking staff to complete community partner assessment of needs and interviews.
Other duties as assigned.
Requirements
University degree (B.A.) required, preferably in Social Work, Human Services, or a related field of study.
Minimum three years of experience implementing refugee resettlement, community health services, or similar programs.
Experience supervising, supporting, and training staff.
Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
Ability to prioritize and manage time effectively.
Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
Proficiency in Microsoft Office applications.
Valid driver’s license, access to personal, insured, vehicle, and the ability to travel regularly throughout the service delivery area
Working Environment
A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.