Bilingual Case Manager
Job Description
We are looking to expand our Pre-litigation department and are in immediate need of a Case Manager. The ideal candidate has pre-litigation personal injury experience. Day to day tasks include frequent client contact, medical records collection, review, and analysis, assisting clients with medical providers, appointments, liability investigations, insurance claims processing, resolving property damage and loss of use, preparing files to submit to our demand department, and providing superior client service.
Responsibilities:
Manage all aspects of the PI claims in the pre-litigation phase
Provide excellent and timely customer service to clients
Responsible for actively medically managing each assigned matter with Attorney approval, including reviewing medical reports and medical recommendations, assisting with scheduling medical appointments, obtaining referrals for additional medical treatment, appointment reminders, etc.
Gather all necessary documents for demand writing team and organize using CRM technology
Assist and act as a liaison for other departments with the firm
Provide support to the staff and Attorney with preparing breakdowns
Handle case load of 100+ files
Perform other duties as assigned by Management and/or Team Leaders
Skills/Qualifications:
Bilingual (English and Spanish).
2-3 years’ experience in PI Pre-litigation is strongly preferred
Tech savvy and comfortable working in a paperless system
Time management and attention to detail is important
Possess exceptional organizational skills as well as effective oral and written communication skills
Experience in a medical office is a plus
Self-Starter with the ability to effectively manage multiple tasks at once in a fast-paced environment
1-2 years of customer service experience. Ability to handle high call volume – incoming and outgoing
1-2 years of data entry experience
Previous experience with CRM software such as Salesforce preferred but not required
Proficiency in MS office suite
Positive attitude, eagerness, and ability to learn new processes and technology
Ability to use copier, scanner, fax, and computer
Prolonged periods sitting at a desk and working on a computer/phone.
Adamson Ahdoot LLP offers excellent employee benefits package, health, vision, dental insurance, 401k, PTO, free parking, referral program, Incentives and bonuses depending on position, social outreach opportunities, holiday party, team bonding events, opportunities for growth and learning. A relaxed, friendly, and upbeat environment. Beautiful offices in the heart of Beverly Hills and Irvine.
About Adamson Ahdoot:
Founded in 2010 by college classmates Alan Ahdoot and Christopher Adamson, Adamson Ahdoot LLP is a personal injury law firm based in Los Angeles that takes pride in representing clients in a wide range of personal injury cases. As a full-service plaintiffs’ civil litigation firm, Adamson Ahdoot LLP handles cases from pre-litigation through trial. With over 100 years of collective legal experience, our skilled attorneys are dedicated to standing up for people who have endured wrongful conduct. We consider it an honor for our clients to entrust their cases to our firm and are determined to pursue justice on their behalf. Learn more about us at: https://aa.law/