Immigration Assistant

Job Description

Job Overview: Under the direction of the Immigration Coordinator, the Immigration Assistant will mainly provide administrative assistance.

Responsibilities Include, But Are Not Limited To

Major Responsibilities:
Manage front desk administrative duties; including scheduling clients for immigration legal service appointments and assisting clients with status updates;
Receiving and sorting mail;
Update case files and database,
Create case files and filing;
Communicate USCIS appointment notice information to clients;
Represent the IRC with clients, community members, and partners by receiving and returning phone calls and emails, supporting events (including group processing events);
Maintain strict client confidentiality and observe all other ethical practices/obligations as outlined in IRC’s Immigration Program Policies Manual;
Pursue Department of Justice (DOJ) accreditation by successfully completing all vital training; securing training certificates, completing and submitting application to the DOJ;
Not be subject to any order disbarring or restricting the practice of law; and not be convicted of any serious crime;
Other related duties as assigned;
Job Requirements:

Education: Undergraduate degree in relevant field preferred;

Work Experience
Experience serving immigration clients required;
Experience working with a non-profit or non-governmental organization; preferably in a casework or social services setting;
Demonstrated Skills & Competencies:
Possess excellent communication skills both oral and written;
Ability to work with clients who speak limited English;
Be creative and have the ability to work independently without close supervision;
Excellent interpersonal skills: the ability to work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment;
Solid organizational skills with the ability to balance multiple tasks, set priorities, effectively manage time, and meet deadlines;
Ability to be flexible and work well under pressure in a fast-paced team environment;
Proficient in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is required (Arabic, Swahili, Somali, Dari/Pashto, Ukrainian, Vietnamese, Karen).
Working Environment:
Standard professional office environment with occasional opportunities to participate in workshop events;
Requires occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.