Health Caseworker

Job Description

IRC Summary:The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 27 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

Job Overview: The Health Caseworker will address barriers to safety and wellness for especially vulnerable clients. The Health Caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

Responsibilities include, but are not limited to:
Work with IRC Resettlement Department and the Sacramento Immigrant Welcome Center to ensure that clients receive health care services, enrollment, follow up care, and referrals.
Schedule clients for Refugee Health Clinic (RHC) appointments. Ensure clients are able to access the clinic.
Conduct a needs assessment to review health care needs for clients.
Schedule health care appointments for clients.
Assist clients in navigating health care services, including OB-GYN follow up, dental care, and mental health services.
Provide clients with extended orientation on health care systems, insurance enrollment, and navigating transportation systems.
Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
Attend relevant trainings and meetings at the local and national level.
May train and lead the activities of volunteers and interns.
Other duties as assigned.
Job Requirements

Education: Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience
Minimum of 2+ years of case management experience with similar populations and/or client needs required.
Background in health/mental health services required.
Demonstrated Skills & Competencies
Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English required, both spoken and written; proficiency in Dari, and Pashto is desired.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Valid driver’s license and access to a personal, insured vehicle.
Working Environment
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.