Casework Supervisor

Job Description

Requisition ID: req37699

Job Title: Casework Supervisor

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 24.00 – 26.00 Hourly

Location: Spokane, WA USA

Job Description

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Spokane in 2022 and provides a continuum of services including intensive case management, employment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Spokane is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: The Casework Supervisor will be part of Resettlement team and will lead the technical support services to the newly arrived refugees and immigrants. The Casework Supervisor will supervise Caseworkers and assist them in their day-to-day resettlement services.

Major Responsibilities:

Program Oversight

Supervise program staff to ensure that all core services are provided within the required timeframes;
Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
Provide training and dissemination of program updates of donor requirements through on-going review of the funder agreements and organizational announcements;
Assist with providing data and reports for local leadership and IRC HQ, and community partners, as requested;
Meet with clients regularly to ensure positive experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
Oversee program spending, flex funds, and required funds distribution.
Supervision

Meet regularly (once or more times a week) with staff to assign duties and ensure that tasks are completed;
Coordinate team direct service meetings; ensure communication and collaboration across departments;
Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;
Ensure all staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
Approve timesheets and overtime.

Direct Service

Provide individualized intake and referrals and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client to facilitate client expectations;
Ensure that clients are provided the basic tools vital to meet their established short-term goals and objectives;
Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required;
Complete all necessary data entry and filing in hard-copy case files and databases.
Key Working Relationships:

Position Reports to: Resettlement manager

Other Internal and/or external contacts:

Internal: Resettlement Housing, Casework, and Quality Assurance teams; Employment Team; Operations Team; Finance Team; other IRC Washington Program Teams

External: Housing Providers, Healthcare Providers, Public Schools, Community Colleges, DSHS and other community partners

Job Requirements:

Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
2 years of supervisory experience preferred.
A proven record of increasingly responsible roles in a mission and outcome driven environment.
Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
Strong communications skills, both oral and written, are required for this role.
Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Commitment to DEI principles and an inclusive work environment.
Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

Standard, professional office environment; hybrid remote, office, and field work
May require occasional weekend and /or evening work

COVID-19 Vaccination Requirement:

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity:

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.