People Operations Generalist Pilot.com San Francisco, CA

Job Description

The Role

Drive immigration, benefits, data analytics, engagement, and compliance activities
Partner with internal and external parties to offer a positive employee experience
Develop scalable processes to support Pilot’s growth

Key Responsibilities

Responsible for all health insurance activities such as open enrollment, COBRA administration, enrollments, claims, and inquiries.
Assist in benefit plan design and implementation of new benefit programs
Partner with third party leave vendor to ensure disability requests are processed appropriately
Partner with external immigration attorney to ensure all immigration cases are filed and processed accurately and timely
Perform audits (for example, CA pay data, EEO, I-9…etc.) and respond to compliance filing as applicable
Partner with HRBPs to support the delivery of our performance management programs to drive business needs and a successful employee experience
Handle critical issues from the Pilot support center to resolution
Primary backup for People Operations role including data entry, reporting, onboarding, and offboarding activities.
Be an advocate for Pilot’s culture and values
Remain up to date with relevant state and federal employment laws
Participate in the ongoing development of all HR programs
Perform other related duties when assigned

About You

3-5 years HR Generalist experience
BA/BS degree in Human Resource Management, Business, or related field a plus
HRCI or SHRM certification a plus
Knowledge of pertinent federal and state regulations, filing and compliance requirements
Experience administering benefit programs
Service oriented and self motivated
Strong relationship building skills
Excellent organizational and time management skills
Excellent verbal and written communication skills
Extremely organized and detail-oriented
Proficient in Google Suite

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts – which Pilot hires as full-time, U.S.-based employees – who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
Flexible vacation/time-off policy
All federal holidays are observed
Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
401(k) plan

RECRUITMENT SCAM NOTICE

Recruitment fraud is a sophisticated scam offering fake job opportunities. This type of fraud can occur through false websites, impostor LinkedIn profiles, fake job postings on job boards, phishing e-mails claiming to be from the company, etc. The fraudsters often request recipients to provide sensitive personal or financial information (SSN, bank account, etc.) and/or to make payments.

Please note that employment offers and any requests for information will always be made by a Pilot employee with a @pilot.com email address. If you are receiving an employment inquiry or employment offer from a non @pilot.com email address, please assume it is not genuine. Pilot never asks job seekers to make any payment as part of the recruiting process. If you have any questions about the authenticity of the Pilot recruitment process or an offer that you have received, please contact us by email at recruiting@pilot.com. If you have provided monies or other sensitive personal information and suspect you are the victim of fraud, please contact your local authorities or the Federal Trade Commission at 1-877-382-4357 or online at ftc.gov/complaint.

RECRUITMENT AGENCY POLICY

Pilot does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Pilot is not responsible for any fees related to unsolicited resumes.

EQUAL EMPLOYMENT OPPORTUNITY

Pilot is an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. We base employment decisions on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethical origin; age; physical, mental, or sensory disability; sexual orientation; gender identity and/or expression; martial, civil union, or domestic partnership status; past or present military service; HIV status; family medical history or genetic information; family or parental status including pregnancy; or any other status protected by the laws or regulations in the locations where we operate. Pilot will not tolerate discrimination or harassment based on any of these characteristics.

Pilot welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Pilot’s demonstrated commitment to diversity extends to hiring talented individuals in spite of prior criminal history in accordance with local, state, and/or federal laws, including San Francisco’s Fair Chance Ordinance and the California and Tennessee ban-the-box laws.

If you are a qualified individual with a disability and need a reasonable accommodation in the job application process, please reach out to recruiting@pilot.com.

IMPORTANT E-VERIFY INFORMATION

Federal law requires Pilot to confirm the identity and employment eligibility of all persons hired to work in the United States, and Pilot participates in the E-Verify program for this purpose. Pilot will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Please read the attached notices, available in English and Spanish, for important information.

E-Verify Notice