Mid Market Account Executive Gladly United States Remote

Job Description

About Gladly

Gladly is the radically personal customer service platform that puts people at the center of a single, lifelong conversation. We enable brands to talk to their customers the way people talk to their friends: seamlessly across voice, email, SMS, chat, and social media. Unlike legacy customer service software designed around tickets or cases, Gladly is centered around people and conversation history to build deeper relationships between brands and their consumers, grow loyalty and drive revenue. Some of the world’s most innovative consumer brands like Nordstrom, Crate & Barrel, REI, Warby Parker and Allbirds have called Gladly’s platform game-changing, transforming their customer service into world-class customer experience.

About You

We are in search of a Mid-Market Account Executive who has a proven track record of building strong pipelines and rapidly closing business. In this role, you’ll dedicate 75% of your time to outbounding efforts. Our ideal candidates have experience hunting for prospective customers, creating outreach strategies, and identifying the highest ROI opportunities to exceed your quarterly targets. We also look for candidates who are self-directed, apply a consultative approach, and excel in setting and surpassing customer expectations.

Our Mid-Market AE’s understand the demands of an early stage company and works with the team in a collaborative, problem solving manner. AE’s that thrive at Gladly have strong execution skills, are strategic, and have a strong passion for customer success.

Responsibilities and Expectations

Prospect, develop, and close new customers
Achieve and exceed prospecting, business development, and sales goals
Owning your success and book of business
Driving revenue in a team selling environment with partners, BDR’s, and marketing
Present our value proposition to executive level prospects
Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity

Requirements

Experience selling cloud based SaaS products from C-level to individual and team stakeholders
Proven track record of consistently meeting and exceeding sales quotas
Ability to provide a demo and help prospects to understand our product value and differentiators
Ability to demonstrate flexibility and comfort in fast-paced sales environment
Direct sales experience with SaaS solutions
Excellent verbal and written communication skills
Team player with collaborative personal style
An entrepreneurial mindset; startup experience highly preferred
Integrity and ethics are critical
Inquisitive, thorough problem solver
Highly motivated, smart risk taker
Adaptable to changing market conditions and customer requirements
Balanced approach to problem solving between analytical and intuitive

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don’t meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply – even if you don’t check every box in the job description. We’re committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

At Gladly we value:

Putting people first We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.

Focusing on the customer We treat our customers’ goals as our own, and we work hard to achieve them.

Being humble and hungry We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.

Always learning Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.

Owning it We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.

Communicating it With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice

Our focus is on people and that starts with our employees. As an employee you can count on:

Competitive salaries, stock options
Medical, Dental, Vision and Life insurance
Generous paid time off
Generous paid Parental Leave
401K
Flexible Spending Accounts
Fitness stipend & WFH Office Stipend

About Us

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Ulta Beauty, Warby Parker, and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.

Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.