Retail Sales Supervisor

Job Description

We have opportunities in multiple locations!

Santa Monica
Culver City
Who We Are:

Reformation is a mission based company that is fast-growing and is redefining fashion. We make killer clothes that don’t kill the environment and want our garments’ impact on the planet to be as low as possible. After all, there’s nothing less sexy than leaving a big nasty mess.

Sales Supervisor:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

Consistently meet and exceed sales goals
Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Contribute to a technology led in-store experience for customers that both surprises and delights them
Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
Act as brand ambassador – embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
Maintain seamless store operational procedures, maintain weekly workflow.
Support merchandising presentation strategy and concept standards, lead and train staff as needed
Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
Uphold and lead by example with all policies and procedures
Display a dedicated approach to motivate and support sales associates
Onboard new hires while providing in the moment coaching to improve performance of existing associates
Contribute and lead through training and customer experience programs
Maintain and manage a professional, healthy, and productive work environment alongside team in store
What you’ll bring:

Minimum of 3 years Retail Experience required.
Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced and ever-changing environment
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Driven approach to take on new challenges with the self-motivation for your work and career
Excellent communicator with a passion for people
An effective and expedient problem-solver with a keen attention to detail
Positive attitude and feels there is no task too small and no task too large
Full Time, Hourly

Available to work a minimum of 30 hours per week, but up to 40 hours per week
Daily open availability across a full 7 day work week
Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
References required
Benefits & Perks:

Health, vision, and dental insurance for eligible employees
Paid vacation, sick, holidays & volunteer time-off for eligible employees
Mission based company + casual and entrepreneurial work environment
401K with company match
Clothing discount
To Apply:

Please submit your resume.

Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:

Holidays
Monday to Friday
Weekend availability
COVID-19 considerations:
Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation.

Work Location: One location