Remote – Payroll & HR Implementation Consultant

Job Description

Essential Duties and Responsibilities

Lead the process of transitioning new clients from their existing human capital management software, utilize effective client service and change management practices to ensure a smooth conversion
Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
Test client data for system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
Investigate, analyze and recommend solutions for clients’ issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
Conduct telephone/web-based and/or face-face training sessions with new users
Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
Transition clients to ongoing Client Services Support resources upon successful implementation
Train and mentor new team members
Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.

Requirements
Four-year degree or equivalent experience
At least 2 years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
Knowledge of human capital software preferred
Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
Strong communications and interpersonal skills
Demonstrated organizational and time management skills
Flexibility in scheduling to meet client needs with short turnaround
Ability to manage project completion with tight deadlines
Ability to work efficiently and effectively on project teams